Category Archives: Problem Practices

Communication behavior or analysis that is often counter-productive

The Oppositional Turn

Source: White House photographer Pete Souza
Obama comforting a Hurricane Sandy Victim Source: White House Photographer: Pete Souza

 Almost all of the energy in our public rhetoric is reserved for unmasking what appears to many as the unjustified and self-serving optimism of political elites.

Anyone listening to any past president surely noticed that their public rhetoric was in a distinctly different key. Assuming that Donald Trump is a one-off anomaly, presidents speak in major chords that emphasize positivity, success, praise, enduring values, and always a degree of hope.  It’s the nature of the office to be affirming.  But such rhetoric is increasingly at odds with the sour and minor keys that tend to dominate the ‘rough music’ that comes with significant national and political events. It can hardly be news that irony and suspicion rule our airwaves, talk shows, blogs, news sites, and twitter feeds.

It’s clear to anyone who is listening that we live in an era dominated by oppositional rhetoric. The cultural voices that command the greatest attention are mostly reactive, negative and frequently vitriolic.  Almost of this energy goes into unmasking what appears to so many as the unjustified and self-serving optimism of political and corporate elites.  Increasingly, the negativity of the internet troll looks less like an isolated aberration than a new and durable rhetorical norm.  As a younger student of political communication in the 1970s, I don’t recall seeing the plethora of books asserting presidential conspiracies than can now be found among the “new releases” on the shelves of our public libraries.  And there is, of course, the current President’s daily vitriol.  It’s hardly news that he excels at making nasty comments.

How did we get here?  A bit of this effect is a matter of perception. The Democratic strategist Tony Schwartz noted years ago that in a simple election between two people there are actually four voting choices; a person can vote for or against either candidate.  Schwartz noted that it was sometimes easier to help people discover who they were against. That insight was enough for him to produce devastating anti-Goldwater ads in the 1964 presidential contest.

In addition, the democratization of news gathering—or at least news commentary—means we hear less from official voices and more from dissenters.  Presidents can no longer easily command broadcasters to turn over prime time for an important speech.  The media competition for attention is too great. At the same time, more of our informational sources have merged straight reporting of public events with the entertainment imperative of centering a program on a host who can issue slicing rebukes. We expect our news with the twist of irony that comes easily in The Daily Show, Real Time with Bill Maher, or online outlets like Slate or Salon.com.  As for talk radio: outside of NPR, no one seems to want to sound like a good-government wonk from Minnesota. A surer route to success is to become the audio equivalent of a professional wrestler tossing unworthy adversaries over the ropes.

In actual fact, as psychologist Stephen Pinker has noted in The Better Angels of Our Nature (Penguin, 2012), we are a somewhat more compassionate society than the one our ancestors knew. But it also seems apparent that we have less interest in advocates motivated to find common ground in civil discourse. This splintering of the culture is thus partly the effect of more decentralized and polarized news media, but it’s also caused by a cultural turn away from the communitarian trope that was proudly uttered in defense of significant advances in social welfare legislation following World War II.  The G.I. Bill, Social Security, and the civil rights acts of the mid-1960s were milestones as enactments of this value, which could be summarized as broad support to use the political resources of the nation for the benefit of all. In this common pre-Reagan belief, government was the solution, not the problem.

The challenge posed by the newer turn toward a more atomized and suspicious culture is whether we and other western democracies can maintain a sense of shared national destiny.  With a fragmented nation now served by fragmented media, finding what unites us is more difficult. That search is compounded by the fact that we no longer pay much attention to Presidents, even when they yearned to be the poets of our national spirit.

Bombing

The author during a better attempt
The author in a more successful effort

I had three minutes, which was perhaps part of the problem.  A professor barely clears his throat in three minutes.  This was to be the first in a chain reaction of miscues that doomed me from the start.

It’s happened to all of us. You prepare.  You plan. You strategize and try to imagine clearly how the speaking event will work. And then the moment comes, and sometimes the best-laid plans disintegrate like a sandcastle at high tide.

Bombing is rarely more painful than when it involves a presentation in front of a few hundred people.  Believe me, its even worse if you introduce yourself as a professor of communication just before making a complete hash of communicating.  As for a recent foul-up, after leaving the podium I thought I could almost hear someone whisper, “You know what they say, ‘If you can’t do it, maybe you can teach it.’”

In actual fact, making a presentation is a significant stressor.  It’s one of the moments where our fluency is linked to the full presentation of our physical selves.  It’s one thing to misspeak in a note or an e-mail. It’s another to be drag your entire person to the scene of the accident so that there can be no doubt who the fool was.

I collect these moments and we study them.  It seemed ok to laugh when Vice Presidential candidate Dan Quayle screwed up the slogan of the United Negro College Fund.  “A mind is a terrible thing to waste” is what the Fund said in its messages.  Quayle morphed this memorable idea into a head-scratching “It’s a terrible thing to lose one’s mind.”  But it’s clearly not ok when the botch is your own.

The occasion for my verbal meltdown was in brief testimony at a hearing in front of an important regional commission. My job was simply to add my voice and a few well-chosen words urging the panel to use its good offices to prevent an energy company from inflicting an environmental scar on a much-loved creek.  I had three minutes, which was perhaps part of the problem.  A professor barely clears his throat in three minutes. This was to be the first in a chain reaction of miscues that doomed me from the start.

I stammered.  I couldn’t easily read my notes. The microphone drooped.  I had a poster-sized photo of the creek and no place to put it.  And, to trigger this collapsing house of cards, I didn’t hear the Chair call me for my remarks. If the NTSB were reconstructing this train wreck, this is what they’d note:

  • The speaker placed himself in the back, and way too far from the podium, requiring him to run down the aisle and cross in front of the group while apologizing for not first hearing his name. In my defense, applause from the audience had just drowned the Chair’s call for the next speaker. The group was still expressing its appreciation for the 14 year-old who just delivered a pitch-perfect little sermon on environmental stewardship.  Never be the next act after a kid.
  • Out of breath, I suddenly realized that while I had my notes, I could not read them.  Both hands were occupied: one holding the large photo, and the other, my written remarks. So my reading glasses remained unhelpful in my pocket, and the time-clock was ticking down.
  • I decided to wing it.  This is never a good idea, somewhat akin to a commercial pilot deciding instruments are not needed because he’s sure he will know the right airport when he sees it. While you don’t simply want to read notes to an audience, they are prepared for a reason. They help you remember.  They represent a considered effort to introduce ideas in the right sequence.
  • I tried to recall the names of some important figures that helped explain the significance of my argument. But in the rush of early disorganization I couldn’t find them on the page, finally mutating the two people by mis-matching their first and last names.
  • And then I suddenly experienced the rush of anguish that happens when you know you’ve messed up. My voice faltered; I knew I had already missed my chance. There was little to do before rummaging for a final thought before slinking away.

It was all over in perhaps four minutes, and probably the worst presentation I’d given in my adult life (though my students might offer some other contenders for the prize).  It ruined the rest of my day.

The ballasts of age and time help remind us of better outcomes. I lecture to full and mostly appreciative classes at least 100 days a year. I write all the time. I know I can be fluent.  And I’ll cherish whatever successes I can reclaim in the future.  It’s harder when there are fewer opportunities to try again. Then, the wound of a bad outing heals more slowly.  But take heart in the knowledge that we all bomb,  and the next time will surely be better.

Comments: woodward@tcnj.edu