Category Archives: Problem Practices

Communication behavior or analysis that is often counter-productive

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Advantages of Ignoring the Bait

Even a brilliant rejoinder is not likely to force an errant advocate back on their heels. You may be itching to correct them. But they are likely to ignore you.

Watching President Biden manage his presidency, I am impressed at how disciplined he is in not answering all of the criticisms that come his way. As a senator he was not always a study in forbearance. And he could showboat. But perhaps age and the burdens of managing an impossible federal bureaucracy have fed a clear desire to keep his focus on the bigger issues he has tried to manage.  He gets too little credit for successes in reshaping immigration practices on the southern border, doing what he can to stabilize inflation, becoming a predictable ally to our friends, and bringing some industrial jobs back to the U.S. No doubt he frustrates conflict-loving media, who would like nothing better than clips of snappy presidential retorts. He is not particularly good copy, at least compared to his two predecessors. But as an older man, he has freed himself from testosterone-fueled rage that so many in politics seek to display. Age has its virtues.  It is a disappointment that more Americans can’t see them.

Harry Truman Library of CongressPresident Harry Truman also sensed the high costs of becoming shrill. The former President had a hot temper. Even before he was elected, he had more than his share of critics. But his approach to not publicly respond to criticism made a lot of sense. In the days when letters often carried a person’s most considered rebuttals, his habit was to go ahead and write to his critics, often in words that burned with righteous indignation. But he usually didn’t mail them.  The letters simply went into a drawer, which somehow gave Truman permission to move on to more constructive activities, such as a good game of poker.

Retorts that Go Unheard

As I have noted here before, the psychological rewards of angry responses are overrated. Even a brilliant retort is not likely to force an errant advocate back on their heels.

For many of us the urge to enter the fray to correct or admonish others is a constant. It is always tempting to think that we are being helpful when we explain to the misguided how they have failed to notice their mistakes. It’s a self-fulfilling process.  Others offer corrections or criticisms of our ideas or acts; the least we can do is return the favor.

Aristotle was one of the first to systematically describe how a person should defend their ideas when challenged. He equated the ability to make counterarguments as just another form of personal defense. Though the great philosopher used other words, he noted that we should not allow ourselves to be pushed around. This was about 380 B.C., demonstrating that some things never change.

Even so, it has become too easy to fire off a rejoinder or a personal attack. Most of us find it hard to be in a public space and not encounter cross-court slams from an ideological opponent that seem to need an equally aggressive return.

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The digital world easily brings our indignation to the fore. Many websites welcome comments, the majority of which are misguidedly protected with anonymity. And it is not just the trolls that are rattling on about a writer’s sloppy logic or uncertain parentage. In private and public settings everyone seems to be ready with a hastily assembled attitude.  The felicitous put-down is so common that screenplays and narratives seem to wilt in their absence. What dramatist could write a scene about a family Thanksgiving dinner without including at least a couple of estranged relatives rising to the bait of each other’s festering resentments? To make matters worse, some of us actually get paid to teach others how to argue, with special rewards going to those who are especially adept at incisive cross examination.

There are many circumstances when the urge to respond is worth suppressing. Sometimes saying nothing is better than any other alternative: less wounding or hurtful, or simply the best option in the presence of a communication partner who is out for the sport of a take-down.

The psychological rewards are also overrated. Even a brilliant rejoinder is not likely to force an errant advocate back on their heels. You may be itching to correct them. But they are likely to ignore you.

Not responding to someone else’s provocative words can have at least two advantages. The first is that your comments probably won’t be received anyway.  We tend to ignore non-congruent information, a process known in the social sciences as “confirmation bias,” but familiar to everyone who has ever said that “we hear only what we want to hear.”  The second advantage is that rapid responses to others can carry the impression that the responder lacks a certain grace. Not every idea that comes into our heads is worth sharing. In addition, fiery replies sometimes indicate that we weren’t really listening.

Time gives us a better perspective. It allows us to anticipate how our responses will be judged. Most importantly, it helps us break the cycle where one wounding response is simply piled on top of another.

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A Hard Time for Universities

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Younger Americans are easily whipsawed by the changing winds of popular media, giving them less time or energy to navigate their own life course along the landmarks of the culture. 

Add to the list of American institutions in crisis our public and private universities. The pandemic may be over, but growing challenges add to strains on students and staff to live up to the promise of advanced education and research. Student loan debt is an ongoing problem. Luckily, and after years of decline, states are starting to increase their support for higher education. The trick is to make it affordable and accessible to all who want it.

But I am focusing on two other challenges: a changed social environment that produces total distraction, and a public that has soured on colleges in general.  Only about half of Americans have confidence in institutions of higher education. In a brief thumbnail sketch, let me explain, as one who has spent a lot of time in college classrooms.

The delayed adolescence we now accept has crept into the academy. The result is that fewer people attending institutions seem prepared to study or commit to being active learners. Too many still show up on campus to satisfy their parents more than themselves. One effect is more student mental health challenges. Many seem uncertain of what they want from an extended education. Most institutions have expanded on-campus access to professionals to help, focused on providing counseling and related services. Campus administrators especially encourage faculty to be alert to members of their classes that may be in crisis. Though still rare, suicides of students attending universities have dramatically increased. About 11 percent of the general student population report having thought about ending their lives.

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Those who are enrolled typically read less and surf more. There are still plenty of learners who are happy to get lost in a book for hours at a time. But getting most students to read materials in support of classwork is a challenge, even in a “selective” institution. Whatever stigma that might have attached to being unprepared has diminished. In large classes a student can hide in the crowd, but even in small seminars I was impressed if I could get half of my class to focus on an assigned reading. It is obvious that the distractions of the outside world have invaded what was once a more cloistered model of higher education. Many are part time or live at home, with many other competing responsibilities. And social media absorb more of a student’s day, leaving less time or energy to become immersed in a single source for an extended period of time. This point has been made many times here and elsewhere. Indeed, chronic distraction now disables most of us. But it is nothing less than a disaster for the human species to succumb to media that baits us into endless rounds of trivial pursuit.

Active Listening in the Classroom Heather Syrett.

Narrow-minded vocationalism is gutting schools of what were once rich offerings in the arts and humanities. Courses and programs focused on ethics, the fine art, music, language, and history have lost ground. Parents are partly to blame, concerned that studying art history, music theory or non-fiction writing is a waste of time. They have misguided metrics of short-term results after graduation to argue that their charges should get a degree in accounting rather than American history. And fewer have any sense of what it means to get a “liberal education:” a phrase that means nothing less than the education of a free person. The result is that younger Americans are easily whipsawed by the changing winds of popular media, but unable to set their own life course through the landmarks of the culture. It is a loss for American civilization if important canons of film, music or literature are alien to students. This is happening at the very moment in their growth when they should be fired by the possibilities of intriguing cognitive challenges.

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Tenure is under siege in favor of low wage faculty course contracts. Traditionally, tenure is a guarantee of freedom to those teachers and writers at the forefront of their fields. The promise of minimal interference from their home institutions guarantees that a state’s or institution’s  ideological motives will not silence the professorate. This guarantee may seem insignificant to non-academics. But they would be wrong. When an institution undermines tenure, it also shifts the power to create new knowledge from the subject-matter experts –the faculty–to campus administrators or trustees who are usually out of touch with what is going on in a specific discipline. It made a positive difference in my 40+ years under its umbrella. To cite a familiar example, a parent or dean may not like idea of Critical Race Theory, but it’s important that a dedicated student be able to hear its impressive causality arguments.

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