Category Archives: Problem Practices

Communication behavior or analysis that is often counter-productive

Is Mentoring Out of Fashion?

Mentor definitionTelevision’s Shark Tank is less like being in the presence of really smart people than being the new kid at a tough junior high.

I’m struck with the apparent popularity of CNBC’s hit reality show, Shark Tank.  The series features four or five investors who listen to proposals from mostly novice entrepreneurs asking for cash investments in exchange for a share of their new businesses. The product may be some odd form of ice cream, or a redesigned coffee mug that won’t leave a mark on a wood table.  In truth, the new ideas that are pitched are less important than the reactions to them from the mostly male “sharks.”  Their responses range from respectful doubt to over-the-top scorn.  And, of course, its the bullies in shows like these that we tend to remember.

What’s troubling about our fascination for the show is that some of the “sharks” pride themselves on a kind testosterone-driven frankness that borders on cruelty. A few of the investors seem to cherish a style of drill-sergeant tactlessness over more supportive mentoring. And that may not be fair to drill-sergeants.  Helping these novices seems less the point than humiliating them.

We can make too much of this as a trend.  After all, heightened conflict is the familiar and mostly toxic formula of reality television. But coming from otherwise unremarkable people who’ve made some money by having money, the argot of growing businesses suggests nothing so much as an adult variation on the kind of school-yard bluster that sometimes came from classmates who were both aggressive and scared. Shark Tank is less like being in the presence of really smart people than being the new kid at a tough junior high.  I hope it doesn’t represent a cultural trend.

This aggressive style applied to students is illustrated well in Damien Chazelle’s superb Whiplash (2014).  Actor J. K. Simmon’s Oscar-winning performance as a faux-perfectionist jazz instructor is a perfect case study of how ruthlessness can turn a mentor into a crippled tyrant.  Mentorship withers if it requires abuse of the learner. As the film suggests, the effects are likely to be more destructive than transformative.

Rhetorically, verbal taunts are often spoken to throw a listener off the scent of a phony.  This is the use of language as “mystification;” It dares the listener to respond as an equal. Instead of help there is condescension.  Instead of questions there are demands. Representative responses to individuals who want to franchise an idea often ring hollow as ostensible signs of true expertise:  We know the language:  “You’re nothing but dead meat to me,” “You’re not as smart as I thought you were.”  “Grow up; you’re playing in the big leagues now.”  One of the sharks in particular favors wearing the persona of a brilliant “money man.” He mistakes crassness for wisdom, and he prefers certainty over a true mentor’s acceptance of degrees of interpretation.  Worst yet, the information-poor responses from these supposed wise men give off an unmistakable impression of some unjustified self-regard. “I have to tell you, my friend, that this is the worst idea I’ve ever heard.  You don’t have a clue about how to set up a business or market a product.”  After an evening of statements like this, it’s a surprise the money man’s suits still fit.

Another show on the same network features to restaurateurs who likewise spout clichés that were stale 50 years ago. “You’re an old dog and I’m here to tell you that you can’t learn new tricks.”  This, after some predictable snafus in trying to build and open a  restaurant in just two days. This can’t really be how we teach business acumen.  What is lacking in all of these shows is the kind of compassion any person should expect when seeking help in reorganizing a small business.

All of this bullying is reminiscent of the stale harangues of men who have sublimated their dreams into a single soul-destroying passion to make money.  Watching these shows is like sitting through David Mamet’s play Glengarry Glen Ross far too many times.  On first viewing there is something bracing about seeing a kind of feral Lord of the Flies survivalism transferred to a modern sales office. But there is finally something disheartening about observing supplicants ridiculed rather than mentored.  Perhaps a current trend needs to be reversed.  It might be helpful to see fewer business people who have miscast themselves as teachers.  They could be replaced by qualified teachers who could humanize the process of helping new entrepreneurs.

Comments: woodward@tcnj.edu

Resisting The Fabulist Impulse in Television News

breaking news image wikipediaAt the rate we are going, all of us will have to suffer the fate of seeing our names–the forenames our parents so thoughtfully contemplated–appropriated to identify some crummy storm that has found its way to Wichita.

A tendency to see everything as a crisis is a prime symptom of what mental health professionals sometimes diagnose as a “borderline personality.”  Obsessions over supposed disasters consume persons with this tendency, which converts relatively minor concerns into major personal crises.

In television news—especially its forms on the major 24/7 cable outlets—we see the same pattern: too much of an obsession with one concern at the cost of a more varied news agenda. Anyone looking at this journalism these days will notice recurring patterns of repetition, overstatement and willful simplification that make it distinctly different from the nuanced exchanges most Americans have every day.  Sometimes this overcoverage is just silly, as with the compulsive over-coverage of deflated footballs in the NFL, or there is endless piling-on about a minor story such as Brian Williams inflated claims of danger after reporting from Iraq.

For sure, the chance to roll out the“Breaking News” slide pumps a network’s ratings.  CNN President Jeff Zucker seems to have believed that full and continuous days of coverage of the Malaysian Airliner that disappeared over the Southern Ocean a year ago was justified, even though there was precious little hard news to report. It was the same kind of endless hyping that characterized the network’s laughable coverage of what was a relatively minor January snowstorm in New York. This overreach left an anchor driving down Broadway in a “Blizzard Mobile” in search of a stray car—any car—that might be stuck in the three inches of snow that fell. The halcyon days of network news are clearly in our past.

This kind of fabulism is also the operating principle in the seemingly more science-driven precincts of weather reporting.  Inexplicably, The Weather Channel  has taken to naming every snow or rain storm that crosses a populated area as if it were a weather disaster. We no longer need a Hurricane to declare a weather emergency.  At the rate we are going, all of us will have to suffer the fate of hearing our names–the forenames our parents thoughtfully contemplated–appropriated to identify some crummy storm that has found its way to Wichita.

To be sure, the nation’s Hearst and Pulitzer newspapers did much the same thing in the heyday of yellow journalism during the later part of the 19th Century.  Drumming up passion against the Spanish in Cuba and the Philippines became a way of life. It’s basically the same hunger for narratives of villains and victims that still serves as the primary formula for most versions of local television news, which feature the very worst that has happened in the last 24 hours.  Within metropolitan areas of 4 or 5 million, that means there’s usually some awful mayhem to breathlessly report.

The price of all this media fabulism is that it forces the nation’s attention to news that most viewers cannot use.  Riveting images of criminality give viewers little to act on, other than a vague sense that their communities are not safe enough.  With uninflated footballs to endlessly mull, who has time for the nation’s systemic challenges–underfunded schools, crumbling highways, aging mass transit, broken city budgets–with admittedly less interesting “B” roll footage, but more important consequences?  Read some of the good newspapers that are left in the United States—the New York Times, Wall Street Journal, the Washington Post and others—and its easy to still discover what we are missing with single-focus coverage.  As the Progressive journalist Bill Moyers asked last December, where are the stories on CIA kidnappings and other governmental “black ops,” the widening gap between rich and poor, or impediments to voting that have been approved in many states?  Some of our better media cover these stories some of the time.  But cable television producers generally shy away from events that do not also have dramatic images.

Dramatic images of bedlam and bloodshed encourage individuals to view their world as more threatening than it is. Older Americans are especially prone to attitudes of chronic pessimism created by cable news coverage that makes nearly every story appear to confirm their worst fears: governments that don’t work, violent crime that is out of control, schools failing to serve their students, epidemic levels of pregnancy and alcohol use among teens.  In fact, even against these perceptions the trend lines generally allow for more optimism rather than less. For example, most American cities are far safer now than they’ve been in the last 40 years.  Most states, including my own, have many superb schools.  And drinking and pregnancy rates for teens are falling dramatically.

The recommendation researchers make to those who care for the aged is usually always the same: don’t let television news become a dominant activity in a senior’s life.  But the same recommendation should hold for the rest of us as well.  We all need to resist the tendency to get sucked into the gore that is justified by a news organization’s desire to troll for ratings on the pretext that its the next big story.

Comments: Woodward@tcnj.edu

“Breaking news” image courtesy of Wikipedia.org