At the beginning of the American Century most citizens believed that social mobility was possible if a person was bold and audacious enough to seek it.
In a baseball game a pitcher’s arm may only last 50 or 60 pitches. But playing the game of American life may require that we never stop. To each other we pitch for charities, business ideas, book proposals, movies, advertising campaigns and political contributions. Most of us know the rules. Make the best case you can in a compact time period you are given. And never get caught throwing curve balls.
One kind of pitch is the fundraiser. It’s perhaps a function of our times that we are flooded with invitations to attend events designed to raise money for causes that are worthy, but starved for support. A recent fundraiser at a posh country club was raising funds for a non-profit organization that provides basic housing and life skills for the developmentally disabled. Amidst the brie and smoked salmon a room full of well-healed people joined an auction to bid on weekend getaways and meals at 4-star restaurants, with all of the money going to the cause. Similarly, local newspapers regularly feature heartrending attempts to crowd-source the costs of an essential medical treatment that a community member cannot otherwise receive. Only in America do we seem to miss the irony of ubiquitous pitches made by neighbors to find dollars to fund services that other advanced societies provide to all.
A friend in London notes that she mostly encounters sidewalk pitches for non-profit organizations. But the appeals are usually to benefit distant populations suffering from famine or other scourges. The goal is to make a quick plea for a worthy cause, with a follow-up request asking the listener to immediately text the money to the needy group. Another friend in Denver confirms a similar pattern, but for more local charities. She cautions that a walk up busy 16th Street at the center of downtown is more easily done pretending to talk on a phone. That apparently helps to keep at bay those who ready to pounce.
We have also institutionalized pitches. Candidates meet with potential donors mostly in private to make the case that they alone can rescue the nation. Presidential politics has now become a fully commercialized enterprise. PBS television stations have similarly turned their once-gentle requests for funds into sometimes gaudy infomercial extravaganzas. Television has even enshrined the act of making a pitch in shows like CNBC’s Shark Tank, where the proposals of budding entrepreneurs function as a kind of entertainment. We get to see how potential investors react to a “hard-sell” made by a dreamer claiming to have the next big thing.
The man “on the make” is an American type, enshrined in such social science classics as Daniel Boorstin’s The Americans (Vintage, 1973) and David Riesman’s The Lonely Crowd (Yale, 1961). As members of a younger and still unformed society our forbearers knew that social mobility was possible if a person was bold and audacious enough to seek it. This kind of up-by-your-bootstraps optimism marked the dominant style of early MGM films such as Babes in Arms (1939), and has been lovingly caricatured in the Coen Brother’s Hudsucker Proxy (1994). The brashness of American hype is a fantasy about ourselves that we still celebrate.
What makes a good pitch for a new product or service? Circumstances require different approaches, but as a general rule the presenter can usually rely on a few elemental guidelines.
1. Be brief and to the point. Explain the concept quickly. Then move on to the comparative advantages that make the new idea superior to competing products or services. 2. Explain the unmet need that is satisfied with the new product. 3. Put the audience in the picture. How might they or a family member use the service? 4. Sell your experience and know-how as part of the deal. It's true of investors that they want the expertise of the pitch-maker as much as they want the product or service.
No business school today could be without courses that require sales and marketing students to storm their classes with a blizzard of hypothetical opportunities too good to pass up. That is one of many possible reminders of why a cultural milestone like Arthur Miller’s Death of a Salesman (1949) remains not just a sad family saga, but a quintessential American tragedy.