Tag Archives: effective communication

The Conversational Fire of Curiosity

 A Vibrant Sense of Curiosity is Always in Short Supply.

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        Auguste Renoir, The Conversation

Over a lifetime we may be lucky enough to collect a wonderful mix of friends and family. The rewards are many and varied, but we are especially fortunate if they include persons who have the capacity to explore the revealing details of another’s experience. A person’s innate desire to know more about their interlocutor is an asset that means even more than the ability to listen accurately.

Most of us can often identify a person and a particular place when our connection with a genuinely curious person blossomed into a memorable moment. For me the rewards of this kind of conversational oasis were clearly evident when our family paid a routine visit to my sister’s future in-laws. I was just beginning high school, and had been advised by a parent that Faith was an “unusual” person, often with her head in a book and a penchant to talk about “strange” things like theology and philosophy. Those were considered exotic topics in our practical family.

She may have been my parent’s age, but spending time with Faith was a small but important revelation. For part of our visit of several hours she took a keen interest in what I was doing, what my classes in a new school were like, and what I wanted to do with my life. Then she listened and asked more questions. I’m not sure I ever felt the warm spotlight of someone else’s attention so completely before. I had the feeling that she found me fascinating. I simply had not encountered someone who so completely gave themselves over to the typically modest and confused existence of a middling high school student. In those few minutes Faith demonstrated the kind of intellectual curiosity that I still try to foster with my own students.

Think of conversational curiosity as a rare double-down: listening times two.  Most of us can engage in what is usually the mutual pretense of showing interest in another. That often registers as conversational responsiveness. And it’s a functional and useful courtesy in everyday life. We certainly understand that the reverse is more unpleasant: that stuck-alone-on-an-island feeling when we are on the receiving end of a person emptying their mind of too much accumulated baggage.  As everyone knows, the self-obsessed can suck all of the air out of a room.

By contrast, curiosity is a gift to another interlocutor. At its best it seems to spring from a heightened appreciation of things and events. Where most of us see a single subject, the curious see interwoven threads. When too many of us are dominated by the need to express or judge, the curious have an interest to know or discover.

Curiosity cannot be willed. It requires someone who is relatively secure with who they are.

If this sounds easy, it isn’t. This trait thrives on mental energy that too often gets drained away by insecurities that arise from the need for frequent affirmation. The withering of this impulse is also abetted by our preoccupation with the endless chatter of constant messaging that feeds mostly private fixations.

Effective teaching requires curious questioners who can function as surrogates for others less willing to engage. These kinds of active learners give needed energy to a classroom. Woe to the teacher when they are in short supply. The same applies in the boardroom as well. The CEO of a technology company recently noted that without curiosity “You’re dead.” With it “you’re more inclusive, you question more, and you listen.”[i]

[1] Tiger Tyagarajan, “If You’re Curious, You Hold the Keys,” New York Times, Sunday Business, July 11, 2014, 2.

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The Power of Rhetorical Transcendence

President Barack Obama and his congressional rival, John Boehner. AFP/Getty Images
President Barack Obama and his congressional rival,                 John Boehner.   AFP/Getty Images

Think of “transcendence” as a verbal bridge: a single word or phrase that narrows the gap between two views to the point where “opposing sides” almost disappear. 

The title for this short piece may sound hopelessly arcane.  But these are the exact words that should be used to describe what is a simple yet significant process for turning conflict into agreement.  The power is real and the process is useful.

The word “rhetoric” has few friends.  But it’s the right word to describe the daily chatter that emanates from us from morning until the end of the day.  We are not fact machines, but rhetorical machines.  We are not cameras, but practical artists:  rendering in the brush strokes of our own style what we have witnessed in life. The truth is that we routinely bend the world to our perceptions.  Apart from some forms of mathematical or programming language, our discourse is a complete mix of words and expressions that name as well as judge.  And because we usually do this to seek acceptance and agreement with others, we are—for good and ill—rhetorical.

Think of “transcendence” as a verbal bridge: a single word or phrase that narrows the gap between two views to the point where “opposing sides” almost disappear.  One of the virtues of thinking rhetorically is that it is easier to imagine escapes from hopeless impasses with others by thinking creatively about this kind of language of agreement.  If we sometimes use words as grenades that scare off potential supporters, transcendent ideas do the reverse.  So if someone baits another by calling the Affordable Care Act as “socialized medicine,” the impression is clear that there’s an unbridgeable divide that separates that person from a supporter.  That the program encourages people to sign up mostly with private insurers ought to be enough to get the flame thrower to pull back from such toxic language.   If not, there is still a rhetorical path to agreement. Different and more general words–sometimes called “ultimate terms”–can encompass the same subject area, but carry more of a tone of reassurance than threat.  As the critic Kenneth Burke noted, these terms tend to focus on values, first principles, common beliefs and the like.  So if we choose to describe the Act as a way to “guarantee a birthright of basic healthcare for every American,” it surely sounds better.  We recognize a “birthright” as a guarantee that comes with being a citizen of the country.  So while the lower end of the abstraction ladder includes terms or claims that still provoke disagreement–that insurance exchanges will actually work, that people will pay no more while still seeing their own doctors, and so on–the much broader “birthright” value is a point on which more Americans might find common ground.

Trancendance captureIn rhetorical terms, this is the point of transcendence.  It’s a universal principle or value where differences begin to yield to agreements.  So it is often the effective communicator who is capable of reframing an issue to find this point.  In public discussions and debates we often recognize the process of finding common values when an opponent probes the other side with a series of questions, for example: “Would you agree that no American should be sent into combat if a war does not involve our vital interests?”  “Can we both accept the idea that parents with children need adequate health coverage?”  “Can we start by accepting the principles enshrined in the First Amendment?”  Can we agree that all students in this city have a right to a good and comprehensive education?

So the ability to break through conflict is sometimes started—if rarely finished—by seeking the point of rhetorical transcendence where shared values are acknowledged by both sides.  That acknowledgment will not melt away conflicts.  But it’s often overlooked as a useful place to start.

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