News Inversions: Sound and Fury Signifying Nothing

crime sceneThe more media coverage a crime story gets, the less likely that its crime category represents a serious threat to other citizens. 

A few years ago political communication scholar Doris Graber published a study of crime news in the city of Chicago. At the time her focus was on the reporting of the Chicago Tribune (Mass Media and American Politics, 1993).  But almost any major news outlet in any region would have probably yielded the same eye-opening results. She found what most of us sense but too easily forget:  The more media coverage a crime story gets, the less likely it is a crime category that represents a serious threat to other citizens. There is an inverse correlation between space and time given to a crime story and the frequency of that kind of crime in a city.  In her study the most reported category was murder, which in 1991 was 0.3 percent (925) of all the crimes documented in the city’s Uniform Crime Report.  But in the Tribune murders got 64% of the coverage. That added up to a lot of column inches. The same was true for assaults.  By comparison, more common crimes like theft got comparatively little coverage.

I doubt the passage of time and the presence of online media have changed this equation. By definition, news is the unusual. Think of CNN’s current preoccupation with global terrorism.  It is both a serious problem and seriously over-covered, at least in relation of other pressing world concerns. According to the Global Research Center we are about four times more likely to be struck by lightning than a terrorist attack.

There can be exceptions to this pattern, but it’s common because it is so easy to convert a single example into a rule. Our brains are hardwired to want to generalize to the whole from a few specific cases.  Rhetorically, this is the function of a synecdoche, a fancy word for the straightforward idea that we like to use a single case to stand for the whole. It’s one of the most efficient rhetorical tropes a news organization can employ. Using it one might conclude that the 1999 actions of mass murderers Eric Harris and Dylan Klebold at Columbine High School in Colorado point to what is ostensibly “wrong” with kids raised these days in the United States.  But perhaps there is no emerging pattern at all.

The truth is that seriously deviant actors engage in acts of unknowable causality, following tenuous strings of suppositions usually known only to them.

As with Columbine, there are always an abundance of experts ready to take the bait of television notoriety to speculate on what an event like this “means” to the nation. Most commentators cannot resist the synecdoche. It makes the world simpler. It makes for good television. And it saves the expert from the potentially embarrassing but intellectually honest assessment that a given case, even a mass murder, is perhaps significant of nothing. The truth is that seriously deviant individuals engage in acts of unknowable causality, following tenuous strings of suppositions known only to them. But to actually say that is to leave the third act of a traumatic episode unwritten.  And so we write social significance scripts based on mostly unrepresentative cases.

This explains the perpetual panic mode of the 24/7 “Breaking News” cycle. Everything covered is urgent. Everything represents an early warning of a bigger and ominous trend.

How do we counteract this compulsion to find meaning and and at the same time maintain our own sense of equilibrium?

Step back. Tune out. The world is not ending. The awful events documented and reported on a given day frequently make sense only as single aberrations.

More specifically, limit you time and your children spend in the presence of television news reporting. This is especially important for the nation’s population of seniors, who typically gorge themselves on video news.  We have solid evidence that, like most of us, older Americans generally over-estimate how dangerous their community and the world really is.

Comments: Woodward@tcnj.edu

The Diminishing Returns of Managing “Smart” Things

tech manualLike it or not, we are part of an involuntary army of I.T. drudges.  I worry that I am beginning to know how our cable tech in the white panel truck likes his coffee.“

Science writers are constantly reminding us that the days of the robot are quickly approaching, mostly missing the point that “smart” and programmable hardware have been with us for some time.  If a robot can be any kind of machine-based intelligence—anything from computers to smartphones to Fitbits—we are already waist high in the murky waters that must be penetrated to find their ever-elusive maintenance and operational codes. It turns out that keeping all of them running is enormously distracting.

In some ways nothing about modern life seems like more of an intrusion on the important business of living than finding time to master the set-up and maintenance of another device.  A new car now requires hours of learning to understand simple tasks as turning on the heat, turning off the fan, setting up electronic dashboard displays and syncing phones.  Add in the other stuff of everyday life–smart phones, ever-shifting passwords, software upgrades, new information systems to be managed at work–and somewhere along the way it feels like the “smart” things have turned us into their staffs.  “Customer service” now means that we provide the necessary service. As with some Apple products, there can be pleasant surprises, But the elaborate programming sequences for most pieces of digital hardware can be their own unique Circles of Hell, Version 10.0.

We all have stories of computers that don’t recognize us, smart phones that resolutely remain stupid, and bulky wi-fi devices that have choked on a mistakenly capitalized letter in their SSID addresses. We are now in danger expending more energy maintaining connectivity than connecting.

Modern computing offers impressive resources and hundreds of ways to stay in touch, at least in a fashion.  Relatives and friends on separate coasts can Skype.  Uniform URL protocols let us link up at will and from nearly any place on the globe. Children can be observed in their cribs from as near as downstairs or as far as down under.  I’ve grown to like a radio station in Athens, Greece. And when the streaming stars are all aligned, it sounds better than a Clear Channel radio station a mile away.

But I’m also appalled at the hours it takes each month to keep what is our family’s comparatively small number of smart machines working.  It’s not that each gadget comes with its own complete and accessible directions.  Strangely, they do not. We now learn about our products mostly by going online and finding answers to arcane questions we never knew we needed to know.  It used to be the humans enabled each other.  Now we’ve got to decide what features we will “enable” as part of a long checklist to make a router or other device work. The options are often impossible to decode, but we press on, searching for cues out in a labyrinthine programming sequence explained in a language as obscure as Urdu.

Like it or not, we are part of at least an involuntary army of I.T. drudges.  Many of us talk with Comcast, FIOS or other service providers more than our own relatives.  I worry that I am beginning to know how our tech in the white panel truck likes his coffee.

From a communications perspective, all of this enforced hardware and software maintenance robs us of the forms of communication for which we are hardwired. The reason is quite simple. “Smart” machines have operating systems governed by strict rules. The machine and its programming sequences are in charge. We must master alien rules that only allow a one-for-one transfer of meaning.  Make a mistake and most are mute in explaining where we have gone wrong.

By comparison, human communication is dynamic, adaptable, open to innovation, and thrives on non-standard connections made possible by comparison, analogy, and serendipity.  We are made to find work-arounds and alternate means to solve a problem. Where machines have linear routes to their functions (the internet itself is an exception: a true network of networks, a bit like our brains), fluent humans are naturally creative improvisers. Our human birthright is to swim in a deep sea of experiences that can be understood from multiple dimensions.  Even on this website I am bound more by its design codes than my design impulses.

I doubt if any of us at life’s end will wish we’d had more time with the cheerful faux-person at the other end of the Customer Service line who “thinks” only in binaries, as “she” troubleshoots a problem with one of our devices. To be sure the computer with a voice is nominally better than the elevator music that comes on when “she” has to pause to compute.  It turns out to be the perfect representation of our self-induced marginality. We stand by out of obeisance to rigid problem-solving sequences while it trashes an artform that we otherwise cherish as one of the most fragile artifacts of the human world.

Comments: Woodward@tcnj.edu

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