Tag Archives: persuasion

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The Attractive Human Capacity for Empathy

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Had we not been given so fitting a term, someone would have surely had to invent it.

It is virtually impossible to think of the effects of most forms of complex communication—from talk therapies to film—without addressing the capacities of key agents to acquire understandings that privilege compassion over judgment.  As film critic Roger Ebert noted about movies, “films are empathy machines.” We want to connect, and so we are drawn in when we see ourselves in the behaviors of others. It is an axiom of screenwriting that viewers will need to align with at least one character within a story.

Despite its obvious place as an essential feature of the fluent communicator, the capacity for empathy is unevenly distributed across any population.  Especially in these sour times, with many happy to describe their estrangement from others. But empathy remains a central capacity necessary for individuals engaged in true interactive communication.

Empathy is a bond created by recognition of oneself in someone else’s experience.  Or, as Martin Hoffman ingeniously describes it, empathy is “an affective response more appropriate to someone else’s situation than to one’s own.”  It simultaneously acknowledges the authenticity of another’s feelings and suggests the momentary creation of a more personal shared experience. It is a reminder that we are not alone, even when we feel estranged from other people. Empathy happens when we meet the challenge to imagine the inner lives of others.

President Obama after Hurrican Sandy White House Photo by Pete Souza
President Obama after Superstorm Sandy in 2012 

The word itself was not the invention of academic psychology, but grew from German aesthetic theory at the beginning of the 20th Century.  Robert Vischer was looking for a way to express the idea of projecting oneself onto another object (Einfühlung). He wanted to find a vocabulary that would help in the analysis of the individual’s response to the visual arts.  Had he not discovered so fitting a term, others would have surely had to invent it.  It is virtually impossible to think of the effects of most forms of complex communication—from film to talk therapies—without addressing the capacities of key agents to acquire empathetic understanding.

To some extent we seem hardwired for simple forms of empathetic responses.  In his Social Intelligence 2006, Psychologist Daniel Goldman describes an unlearned “primal empathy” that flows from simple contact with others. We and other primates are naturally inclined to “read” facial and physical expressions, converting them into tentative understandings about what others may be experiencing.  The threshold of awareness can be measured at the margins, as when a primate or infant is able to recognize itself (as opposed to an unknown or threatening alien) on a reflective surface. This kind of “mirroring” begins a sequence of consciousness that includes thinking as if they were the other. “I know how you feel” may be a cliché for the ages, but it reasonably describes what we take to be relatively faithful inferences made in limitless ranges of situations. Knowledge of an individual and their world increases the likelihood that we will recognize some of their experiences as our own.  In friends those bonds deepen and grow.

Most of us worry if we don’t find this impulse alive somewhere in the words or actions of a new acquaintance.  We ‘read’ others for signs that they understand the challenges we express.  The alternative is indifference or hostility: responses that school us into accepting feelings of estrangement.

Still, even with sincere effort, there is no guarantee. Familiarity can sometimes make empathy whither. Sometimes the more we know about another person, the less of a connection we feel. Biographers of famous people sometime report this effect.  The advantage of a loyal pet is that it will rarely reveal a backstory that makes us question our willingness to project the best into their actions.

In clinical settings focusing on mental health, empathy still functions as a core value in client centered therapy.  The idea of talk therapy without a supportive and accurate listener is almost unthinkable.  If quick and critical judgment is the poison of too many troubled relationships, empathy and full consciousness of how each party is feeling is a necessary antidote. This therapy is predicated on the suspension of judgment long enough to understand another.  Not surprisingly, the inability to be sympathetic is a recurring symptom in problematic mental processing, including paranoia, narcissism, and some forms of autism.

Because empathy is a subjective experience, it is easier to observe its basic impulse than to accurately map its affective meanings. We can strive for objective measures of it, but its sources are always bound in alignments and understandings unique to the individual. Thus, the great paradox of empathy is also the paradox of communication:  we live in the isolation of a unique private consciousness, even while an innate quest for connection pulls us out of ourselves and toward others.

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Will the Indictments Refuel Chaos Voters?

The 2024 election will be a chance to see whether the republic we have is–as Ben Franklin wondered–something that we can keep.

This site has invested in the idea that our political disfunction is increasingly fueled by a sizable portion of the public that welcomes the chance to oppose big and sometimes small American Institutions. Opposition is its own reward. In recent years more voters have been interested in challenging the motives of national and sometimes local cornerstone organizations: everything from the FBI and Presidency, all the way down to the local library. As we have seen, the impulse to intervene even extends to local school districts, with some parents seeking to upend professional curriculum planning, library acquisition standards, and even the plays their drama coach is planning to mount.  Rhetorically, these frustrated Americans engage in a Rhetoric of No, using some of the same tropes—if not the script—of sixties radicals on the left who sought to defy official power. (Think of the turmoil of the left unleashed at the 1968 Democratic Convention.)

The current urge at the other end of the political spectrum seems to be motivated by a sense of powerlessness, as well as a loss of meaningful connections to local groups or institutions. Social media feed these feelings of isolation without providing functional ways to curb them.

2000px Vertical United States Flag.svg By now, anyone still grounded in the observable world must understand that Donald Trump was and is an outlier. There can be little question even among most members of his party that he has bent the norms (and, presumably, laws) that usually govern presidential behavior. There are the obvious character issues: cheating others out of payment for their services, sexual predation, playing the victim, lying, and long bouts of narcissist rhetoric.  And then there is the stale but vivid verbal abuse of federal and state officials, members of his party, and even his own vice president.  Only fascism can use ad hominem attacks  on others as a pathway to leadership.

The federal and state indictments documenting improper intimidation of election officials are yet to be proven in court, but seem hard to deny. As most know, he is on tape asking Georgia officials to “find” more votes that would allow him to reverse his loss.  And he has shamelessly accused election officials in his own party of improperly adding or withholding votes. We now know that–against the odds–the election process in 2020 was generally well run. It makes the blanket accusation that the current indictments are “witch hunts” seem increasingly hallow.

The wildcard here is the boomerang effect: the catch-all idea  that persuasion theorists reserve to describe individuals who grow more antagonistic in the face of evidence that should convince them. It happens more than we might think. We can ask people to accept a clear truth.  But we can’t make them accept it. Perhaps people do not want to appear to change while under the thumb of another’s compelling case.

This counterintuitive effect  seems to be happening with each new indictment of the President.  The maelstrom of this news asks supporters to simply affirm deeply held views.

But. . . 

Persuasion is typically an incremental process.  Most of us need time to change our attitudes. In the meantime, there may be a fair amount of  cognitive dissonance attached to the act of continuing to support a flawed idea or candidate. In time, that dissonance may be relieved  with attitude realignments that can be face-saving.

The coming election will be a test of whether the nation can collectively handle what the indictments of Trump administration imply.  Americans still live in very different rhetorical realities. But can that diversity occur while we acknowledge what is true and known about this whole sordid period of our political life? The 2024 election is a chance to see whether the republic we have is–and Ben Franklin noted–something that we can keep.

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