Tag Archives: effective communication

The Conspiracy Mindset


A singular explanation that casts an entire community as unified by a secret intention explains the temptations of costly mental shortcuts.

The stories we tell ourselves can be breathtaking in their credulity. Who could respond otherwise to an account by an old John Bircher that would have us believe a member of the Senate died because the Soviets planted radium in his chair;1 or that cartoon animators were collaborating to turn Daffy Duck into a shill for communist propaganda;or that Princess Diana was intentionally rubbed out by the royal family,3 or that there are about 80 “Communists” in the current House of Representatives?4 or that the Ku Klux Klan is “a leftist group.”5  Singular explanations that cast entire communities in the same mold are a reminder that we articulate what we need more than what we know.

On their face, characterizations of motives are always implausible. Groups of humans are never of one mind. That usually applies to individuals as well.  Anyone who has worked in a multi-layered organization or tried to get definitive answers from others probably carries some of the shrapnel thrown off from their fractured responses.To be sure, humans are social animals. But it doesn’t follow that they behave with the uniformity that the grammar of our descriptions implies. We are simply not well suited to think or act in complete concordance with others. The need to define the boundaries of our own worlds is strong, and a language of simple pronouns propels us into delusions of uniformity. Our thinking is enabled by the descriptive uniformity made possible by the language of “them.” Add in the trio of “us,” “we” and “they” and we have the core terms that can map the boundaries of alien territory.

On those occasions when groups seem to be functioning as one, we are willing to pay handsomely to watch it happen: at a football game, attending a performance by a great orchestra, or perhaps watching a play, where what the writer and actors intended more or less unfolds as planned. The attractions of perfect coordination are undeniable. Synchronicity creates the impression of coherence. And from the illusion of coherence we look for shared intentionality.

The more enlightened assumption is surely to expect natural divergence. Descriptions of behavior have more credibility when they are understood in their uniqueness and variability There is even something pleasing when unimpeachable fact sabotages the smothering weight of a glib assertion. Good histories often provide this function: for example, when reminders of the impressive civil rights legacy of Lyndon Johnson defeat the instinct to place him in a rogue’s gallery of regressive Southern “pols,”7 or when we discover that Hollywood was largely invented by Eastern European Jews who were determined not to proselytize for their faith, but to create fantasies of middle-American normalcy.8 Unassailable details like these have a way of wringing out the excesses of condensed and fantasized narratives.

The justifiable caution against defining others in categorical terms is nothing less than an offense to our human nature.

Even so, the well-grounded caution against defining others in categorical terms is nothing less than an offense to our human nature. Talk gains force from categorical certainty.  Against the realist’s impulse for shunning overstatements there is the even stronger compulsion to find glib generalization that will add urgency to our arguments. Aggregating “their” presumed motives tantalizes us with the kind of intelligibility that allows making sense of factions that matter, including those from whom we want to stand apart. It’s our nature to enter the fray of ordinary conversation ignoring caveats about what a gloss of simplified characterization will miss.

Interestingly, we are always willing to describe the diverse sources of action that are factors in our own biographies. We cherish our individuality and implicitly ask those around us to acknowledge it. But our search for universals that can be applied to others is unquenchable.

All of this takes on more urgency in an election year, when the compression of candidate’s comments in our news media encourages what amounts to speaking in gross overgeneralizations. This is what concerns the conservative Washington Post columnist Michael Gerson, who recently scoffed at Donald Trump’s insinuation that “President Obama might be a secret jihadist.”  In addition, he went on, Trump has raised the possibility

that Ted Cruz’s father might be implicated in the assassination of JFK; that Hillary Clinton might have been involved in the death of Vince Foster; that a federal judge, presiding over a case against Trump University, should be disqualified by his ethnicity.9

Arguments and evidence tend to vanish from this kind of rhetoric, replaced only by highly inaccurate characterizations of groups and individuals reduced to single markers like age, gender, their own religious traditions, political affiliations, and their home regions.  We usually know this faulty logic when we take the time to assess it.  Even so, it’s always tempting to imagine uniform intentions, using them as shortcuts through a thicket of real-world complexity.


Adapted and updated from Gary C. Woodward, The Rhetoric of Intention in Human Affairs (Lexington Books, 2014).

  1. Steven Goldzwig, “Conspiracy Rhetoric at the Dawn of the New Millennium: A Response,” Western Journal of Communication, Fall, 2002, 492.
  2. Karl Cohen, “Toontown’s Reds: HUAC’s Investigation of Alleged Communists in the Animation Industry,” Film History, June, 1993, Ebsco Communication and Mass media Complete, accessed April 17, 2012. Nicholas Witchell, “Fayed Conspiracy Claim Collapses,” BBC News, April 7, 2008, http://news.bbc.co.uk/2/hi/uk_news/7326311.stm, accessed April 2, 2012.
  3. Nicholas Witchell, “Fayed Conspiracy Claim Collapses,” BBC News, April 7, 2008, http://news.bbc.co.uk/2/hi/uk_news/7326311.stm, accessed April 2, 2012.
  4. This was the belief of former Congressman Allen West. United Press International, “West: 81Democrats in Congress Communists,” April 11, 2012, http://www.upi.com/Top_News/US/2012/04/11/West-81-Democrats-in-Congress-Communists/UPI-77841334174749/.
  5. Jeffrey Lord on CNN, quoted in Salon, June 10, 2016, http://www.salon.com/2016/06/10/good_lord_what_a_fiasco_cnns_shameless_trump_surrogate_is_poisoning_our_national_discourse_partner/
  6.  For Franklin Roosevelt, the villains were the Departments of the Treasury, State, and the Navy. To “change anything” was nearly impossible, he noted. See Emmet John Hughes, The Living Presidency (New York: Coward, McCann and Geoghegan, 1972), 184.
  7.  Robert Caro, “The Compassion of Lyndon Johnson,” The New Yorker, April 1, 2002, 56-77.
  8.  Neal Gabler, An Empire of Their Own (New York: Crown, 1988).
  9. Michael Gerson, “A Delegate Revolt has Become the Republicans only Option,” Washington Post, June 21, 2016.

Comments: Woodward@tcnj.edu



Papering Ourselves to Death

paperwork commons wikimedia.org
Source: commons wikimedia.org

The rhetoric of rules places a heavy burden on the most creative among us. Too often rule-making leads to the measurement of success in terms of compliance rather than initiative.

In a debate on the explosion of American lawsuits a few years ago the famed law professor and trial lawyer Alan Dershowitz described one litigation strategy used by large corporate defendants as “papering the other side to death.” He meant, of course, that a lawyered-up organization can intimidate a plaintiff  by requiring so much data and information that the cost of a “win” becomes too risky and time-consuming.

The phrase has always stuck with me as a perfect representation of a common bureaucratic impulse. Paper has perhaps been replaced by online documents and files.  Even so, there seems to be a natural tendency to bureaucratize even the simplest processes, ostensibly to be “uniform.”  But in fact these rules function in part to mystify others into compliance. No one, for example, reads the “conditions of use” fine-print attached to nearly every downloaded application.  But the sheer volume of their legalese lends authority to the source. Or try having your car or yourself serviced at a facility that is supposed to assure us to keep things in good working order. The front desk clerk taking down your information is now likely to go through a prolonged data-entry mode that leaves little time for a description of the problem that brought you in.  Filling in forms seems to be a primary function that exists for its own sake.

Our organizational life seems to thrive on hiring and promoting rule-makers: policy specialists, compliance officers, lawyers, professional writers, contract law specialists, employees charged with reviewing procedures, and especially organizational members–some with OCD tendencies that make them ready to see any free choice as a vacuum that needs a procedure. After all, someone must police the miscreants who would initiate a novel approach to a routine task.

“Procedures” nailed down in multiple pages of “steps” have the perverse effect of replacing individual initiative with a gloss of uniformity.  Organizational culture naturally wants uniformity, which is not itself a bad thing. The problem is that the folks who write the rules seem to self-select, forming groups who are all too willing to “paper” the rest of us.

Alas, this compulsion toward overwrought rule-making has not produced a comparable group of  specialists motivated to reverse the process. So organizational culture typically embraces a snowballing accumulation of regulations.

Even college professors aren’t immune from this tendency, especially when setting up rules defining the  work status of their colleagues. The pedant in all of us loves to make guidelines, rubrics, checklists, worksheets, mission statements, instructions, directives, standards and criteria. People who might better spend their time on scholarship often drift into generating handbooks of rules for even the most simple of professional tasks, such as observing a younger colleague’s teaching. The arc of a college teacher’s professional career is now tracked, classified, quantified, compared against a rubric, assessed by insiders, assessed by outsiders, tested in online questionnaires, burdened with filings to outside agencies, and itemized in reports to higher-ups. One wonders how Princeton’s Albert Einstein would have responded if told that his career arc at the Ivy League school was out of compliance with the guidelines applied to all of the school’s disciplines.

The rhetorician Kenneth Burke called this tendency to over-produce regulatory flotsam “the bureaucratization of the imaginative.” It’s a perfect phrase. Reining in creativity by “regularizing” work simplifies organizational life, but has a deadening effect on innovators. In effect, the rhetoric of rules places a heavy burden on the most creative among us. Too often this impulse leads to the measurement of success in terms of compliance rather than initiative.

Comments: woodward@tcnj.edu