Category Archives: Problem Practices

Communication behavior or analysis that is often counter-productive

red white blue bar

Media Companies that Expand into Incompetence

att time warner

The constant push to diversify through corporate mergers often ruins what is unique about particular enterprises.

Unless a person scours the business pages, they might miss the long-term consolidation of media companies into ever larger and more incompetent giants.  It has been a long time since the leaders of most news, film, recording and broadcast companies knew much about how the content that their businesses was produced. A case in point is CBS.  Once in the middle of the last century the folks who ran the company—Frank Stanton and William Paley—knew a lot about broadcasting and its peculiar demands. Depth of knowledge about your own business mattered. Since then, the company has been tossed between various corporate entities that consider over-the-air broadcasting and news as just slightly more than decorations in a much larger corporate organizational tree. It is now owned by Paramount Global which is owned by National Amusements.  Wikipedia lists 20 reformulations of CBS over the years, recounting how it was folded into business that ranged from Amusement parks to movies and theaters. Along the way, various owners reduced or shed most of its publishing businesses, a major recording company, and its once stellar news division. CBS typifies companies that were once more focused on their core enterprise of broadcasting. Similar companies like ABC television and NBC have had similar fates of merging into de-facto holding companies that are spread horizontally into many different fields. ABC is now part of the ABC entertainment group, a division of the Walt Disney Company. In turn, Disney owns a great deal, including ESPN sports, Century Fox Pictures, and even the long-running Broadway smash, The Lion King. Include licensing deals for these companies, and nearly every aspect of retail sales produces a revenue stream for corporate coffers.

One could argue that size itself is a problem. What CEO can claim to know how many of their divisions work or how content is generated for their outlets? These folks are talented, to be sure, but their talent is mostly in understanding how to finance acquisitions and please investors, not how to talk to the “creatives” who make their content.  Hence the Disney takeover of the innovative Pixar company was full of unpleasant surprises by the new media types at the animation upstart that was used to running their own show.  Among other things, Disney animation was a very different kind of process than what Pixar’s computer-based animators were used to. It took years and the loss of of key people to meld the more creative company into the Disney mold.

simon and schuster

I thought of all of this recently after reading of a decision stopping a planned merger that would have seen Penguin Random House—the county’s biggest publisher—from purchasing Simon & Schuster.  The two giants and their various imprints have competed for years to attract top writers. Their planned consolidation would have meant that scribes would have had even fewer companies to pitch their ideas to. Publishing, in particular, has always been prized for fostering voices representing a wide spectrum of values and ideals. How much would have been lost if new authors could only go to editors housed within one company?  In truth, there are still other independent publishers. But far fewer. My own field is typical: academic publishing has seen a dramatic decline in the number of independent publishers with access to a huge academic market. It is not unusual for an author to sign with one publisher, only to find that the finished book is now on the list of a different company. There may be no harm done. But its also common to discover that the new division has many more college texts on its list that will be competing with the new book. I can’t count the number of company reps who have visited my office pushing new editions to texts, unaware that I was one of their authors.

The recent divorce between A.T.T and Warner Media is another example. Executives agreed that the former company housing both was a mix akin to oil and water. In practice and in human terms, a company with roots in the common carrier business will have little in common with the wild thespians producing movies: a little like putting accountants with the occupants of a clown car on their way to the center ring. It’s no surprise this merger is now considered Exhibit A of what not to do.

Every company needs to diversify and adapt to survive. But we have too many self-styled experts on mergers and acquisitions, most of whom are oblivious to the chaos they can unleash.

black bar

Revised square logo 2

flag ukraine

black bar

The Rhetorical Advantages of the Counterintuitive Assertion

No locution is easier to make than one that includes a statement of doubt. There are inherent personal advantages to assertions that things are not as they seem.

One source of our predicament as a country is our polarization, fueled mostly by doubters of various sorts with suspicions about the institutions in their lives: the fairness of voting systems, the intentions of professionals involved in education and childcare, or maybe the offerings of universities presenting courses thought to be useless.

To any observer it looks like we have become a nation of cynics and sceptics, leaving millions of teachers, election workers, city leaders and clinical experts struggling to assert what was once a given: acceptance of their knowledge, legitimacy and good will. This is not a wholly new pattern. After all, Richard Hofstadter’s legendary Anti-Intellectualism in American Life was published in 1963. A pattern of ill-founded “truths” was well known then. But ill-informed assertions are now common, and more easily proliferate.

arguing people 2

What’s going on? Why are our friends and neighbors willing to doubt the expertise and intentions of so many professionals and public servants?

At least a partial explanation seems to be this: No locution is easier to make than one that includes a statement of doubt. There are inherent personal advantages to assertions that things are not as they seem. First, they seem to be the safest and most comfortable of all responses to an admittedly complex world that cannot be fully understood. To say that “elections are rigged,” or “banks exploit their customers,” or “too many teachers are indoctrinating their students” is to offer an opinion that, presumably has some weight of experience or evidence behind it. By contrast, to simply affirm what seems like an expected state of affairs (i.e., “the city is making a valiant effort to curb crime,” “Women make up an important segment of the military”) asserts a more routine status quo. But to offer a negative judgment or opinion is subtly ego-enhancing.  It suggests deeper understandings about accepted truths. “Things are not going well” or “things are not what they seem” are the kinds of statements that carry a presumption of awareness and knowledge.  There’s drama and intellectual chaos in the denial of another’s accepted truth.

To make such an accusation is to confer on oneself a much-needed sense of agency.

Second, ersatz accusations allow a kind of rhetorical covering that skips the due diligence of learning in favor of the appearance of a contrary judgment. This rhetorical form also has the advantage of trying to buy us off with a kind of faux-expertise that can mask a sagging ego, or a sense of powerlessness. For example, if a person does not want to take the time to read about vaccine safety, why not convert some free-floating displeasure into direct dissatisfactions that can be passed off as insights? The easy targets of this scapegoating can be the drug industry, perhaps, or public health officials, or anyone with a rightful claim to special expertise. Similarly, if a person doesn’t like a vote tally that will keep a preferred candidate out of office, why not soften the sting of defeat with charges that the election was a “fraud?” To make such an accusation is to confer a much-needed sense of agency on oneself, gaining more standing as an accuser than as a person bound by the facts as they are.  In other words, if one’s life is not unfolding in positive ways, why not cast out some of that displeasure by making accusations about others? In our times, the resulting press attention can be sources of satisfaction.

Small Minds Thrive on Personalization

It is a malady of our time that many do not exert the intellectual energy needed to understand the structural and institutional forces of contemporary life; but they are certain they can ‘know’ the nefarious intentions of others. It is easier to make an outrageous assertion about an individual than to weigh the effects of a given policy. Small minds thrive on personalization.

This kind of scapegoating logic is the only way I can wrap my head around outrageous and false accusations made against others, for example: suggesting widespread the “grooming” of children by librarians and educators to induce premature sexual or gender activity. A charge hinting at something like child abuse is sure to get attention. But in our age, and for the many who will not seek out customary routes to certain knowledge, fantasies of professional malfeasance are revealing markers. Accusers who make these kinds of claims strive for the unearned honor of “knowing” more than the rest of us.

black bar

Revised square logo

flag ukraine