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Turing, And The Bogus Rivalry With Machine-Based Intelligence

In reality, humans have nothing to fear. Most measures of artificial intelligence use the wrong yardsticks. We are awash in articles, books and films about the coming age of “singularity:” the point at which machines will supposedly duplicate and surpass human intelligence.  For decades it’s been the stuff of science fiction, reaching perhaps its most … Continue reading Turing, And The Bogus Rivalry With Machine-Based Intelligence

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Giants That Struggle With The Idea of Personhood

The hard truth is that many rich mega-giants have lost the will to engage directly with their customers. There was a time when major organizations had enough employees to deal with customer problems. Name the organization—a media outlet, a service provider for a utility, a business dependent on selling products and services—and there was usually … Continue reading Giants That Struggle With The Idea of Personhood