Category Archives: Problem Practices

Communication behavior or analysis that is often counter-productive

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Sometimes it Pays to Not Take the Bait

[Forbearance is sometimes the best policy. It’s common to respond to every provocation. It’s even easier since our retorts can often be anonymous. But as this 2014 post notes, there is a degree of grace in letting a misguided view pass without a response]

 

In the age of Trump every verbal action seems to trigger a response. Judgments are easy and somehow self-affirming. It is always tempting to think that we are being helpful when we explain to the misguided how they have failed to notice their mistakes. Since others offer corrections or criticisms of our ideas or acts; the least we can do is return the favor

Aristotle was one of the first to systematically describe how a person should defend their ideas when challenged. He equated the ability to make counter-arguments as just another form of personal defense. Though the great philosopher used other words, he essentially noted that we shouldn’t allow ourselves to be pushed around. This was about 380 B.C., demonstrating that some things never change.

Even so, it has perhaps become too easy to fire off a rejoinder or a personal attack. Most of us find it hard to be in a public space and not encounter cross-court slams from an ideological opponent that seem to need an equally aggressive return.

The digital world easily brings our indignation to the fore. Many websites welcome comments, the majority of which are misguidedly protected with anonymity. And it isn’t just the trolls that are rattling on about a writer’s sloppy logic or uncertain parentage. In private and public settings everyone seems to be ready with a hastily assembled attitude. The felicitous put-down is so common that screenplays and narratives seem to wilt in their absence. What dramatist could write a scene about a family Thanksgiving dinner without including at least a couple of estranged relatives rising to the bait of each other’s festering resentments? To make matters worse, some of us actually get paid to teach others how to argue, with special rewards going to those who are especially adept at incisive cross examination.

There are many circumstances when the urge to respond is worth suppressing. Sometimes saying nothing is better than any other alternative: less wounding or hurtful, or simply the best option in the presence of a communication partner who is out for the sport of a take-down.

The psychological rewards are overrated.

Even a brilliant rejoinder is not likely to force an errant advocate back on their heels. You may be itching to correct them. But they are probably determined to ignore you.

And there are costs to becoming shrill. Harry Truman famously sensed this. The former President had a hot temper. Even before he was elected he had more than his share of critics. But his approach to responding to criticism made a lot of sense. In the days when letters often carried a person’s most considered rebuttals, his habit was to go ahead and write to his critics, often in words that burned with righteous indignation. But he usually didn’t mail them. The letters simply went into a drawer, which somehow gave Truman the permission to move on to more constructive activities, such as a good game of poker.

Not responding to someone else’s provocative words can have at least two advantages. The first is that your comments probably won’t be received anyway. We tend to ignore non-congruent information, a process known in the social sciences as “confirmation bias,” but familiar to everyone who has ever said that “we hear only what we want to hear.” The second advantage is that rapid responses to others can carry the impression that the responder lacks a certain grace. Not every idea that comes into our heads is worth sharing. In addition, fiery replies sometimes indicate that we weren’t really listening. Just listen to almost any interview with former New York Mayor Rudolph Giuliani.

Time gives us a better perspective. It allows us to better anticipate how our responses will be judged. Most importantly, it helps us break the cycle where one wounding response is simply piled on to another.

The Rebirth of A Logical Fallacy

If Trump’s words were matched to the right setting, we might need to find an abandoned schoolyard somewhere.

Most students of argument learn early that among the many kinds of common fallacies we inflict on each other, the most egregious is the Ad Hominem argument.  The term designates a simple but reprehensible pattern: denigrating or criticizing an advocate rather than their ideas.  It’s essentially a smokescreen used by someone who is lazy or mean-spirited. The form usually comes in the form of a counter-argument of sorts, but it follows an illegitimate path.

You already know where this is going. While students rightly recoil at the mere suggestion that they might use this form, we can’t say the same for a leader who should be setting an example for the rest of us. This once rare infraction in public discussion it is now on its way to becoming the default mode of response.  And our President should get most of the blame.

Somehow this elemental lesson on the ethics of argument is lost on Mr. Trump.  His daily rhetorical output almost always include at least a few barbs and personal slights directed to those he disagrees with.  Every day is yet another example of how to obfuscate an issue behind a blitz of name-calling.

No insult comedian can touch Trump’s streak of meanness.  Favorite pejoratives directed to people include “loser,” “bad,”  “dishonest,” “clueless,” “low class slob,” “phony,” “a zero,” “a weirdo,” “a clown,” “ a dummy,” “a flunky,” “sloppy,” “gruby,” “a spoiled brat,” and so on.  The New York Times has counted nearly 600 discrete pejoratives  with like these, most substituting for what should be more substantive counter-arguments. Interestingly, his kind of talk would have him ejected from a lot of deliberative bodies in most other democracies.

It’s another reason to lament the loss of a figure like Congressman Elijah Cummings.

One suspects Trump lacks even the elemental will to engage with an idea by arguing a well-formulated position supported with evidence. Apparently, the easiest simple-minded alternative is to call his opponents names: a pattern that is still jarring to hear in the confines of the White House.

Given the pervasiveness of this style, our public rhetoric will pay for this race to the bottom. And it’s another reason to consider what it means to lose Congressman Elijah Cummings, who passed away a few days ago. The eloquence of this important leader in the House of Representatives graciously celebrated the values of integrity and decency.  A practitioner of the spacious old rhetoric of inclusion, most Americans felt better for having heard his affirming words.

Cummings’ style was a long way from the trash talk of the current President.  If Trump’s words were matched to the right setting, we might need to find an abandoned schoolyard nearby.  Then the President could utter his tantrums where they belong: somewhere between the broken chain-link fence and the graffiti-laden basketball court.