Tag Archives: attention

Sleepwalking Through A Conference Call

CONFERANCE CALLThe ubiquitous conference call now routinely competes with other tasks: texting, cleaning out the inbox of our e-mail, checking online for some piece of ephemera, or counting the minutes until we can leave.

I have a good friend who flies a lot for work.  He regularly commutes to the West Coast, Asia and Europe to meet with clients and other members of his firm.  By all accounts, he’s very good at what he does.  Even so, on those rare occasions when he momentarily alights in our part of the country, I find myself invariably asking him if he could save a lot of wear and tear by skyping or relying on the standard business tool of the conference call.  He usually gives me a half-smile, once asking what I do when I’ve got time on my hands in a meeting that requires listening to disembodied voice through a box.

The truthful answer for me and probably most others huddled around a phone in a conference room is that we go into the human equivalent of a device’s airplane mode. We’re not really connecting. And most of us are probably not ready to play our “A” game. The person on the other end of the conversation is there but also not there.  We hear them, but reacting to them is awkward. There is always a sense that the vital rhythms of listening and responding to the unseen person are irretrievably crippled.  As my colleagues might say, there is no true synchronicity.  Moreover, most of us are now so device-dependant that an extended conversation with the unseen is an open invitation to move on to other tasks: cleaning out the inbox of our e-mail, sending texts, or counting the minutes until we can leave.

Of course the price to pay for being in the same space is not always a picnic. Meeting face to face with an angry clients is taxing. And the logistics of flying long distance are now something to be endured. Crowds, connections and airline schedules have become mazes that can require more energy than the business reasons for the trip. Even so, my friend regularly endures a juggernaut of 8-hour flights and airport transfers to meet in person with clients and co-workers.  He seems confident that he can bind those individuals to his agenda much more completely than would be the case if he relied on e-mails or conference calls.

Separated from those we want to reach, we begin to lose the incentive to transcend differences and work through difficult obstacles.

CONFERANCE CALLFor all of the effort of being in the same space, what is gained?  Any answer includes the obvious and the subtle.  It’s clearly evident that we pick up a lot of meaning from body language, especially (but not only) the face. As has been said many times in these pages, eye contact matters.  It gives us clues to the state of mind of the person we are trying to engage.  Moreover, being within four feet of a person we want to influence means they will have an obligation for attention that is usually lost in distant connections.  Attention adds energy to the exchange. Throw in the additional advantage of the obligation to actually listen, and the miasma of organizational sleepwalking  that characterizes some conference calls can be defeated. My experience is that this ersatz format allows attention to fall to perhaps just one-half of what it could be.  Separated from our interlocutor, we begin to lose the incentive to work through difficult obstacles.

Skype or some version of it is an improvement.  And there is every reason to celebrate the family and personal connections it can help maintain.  But in organizations where personal appearance and presentational skills count much more, making an impression at a distance is difficult.

In addition, knowing that oneself is on camera carries its own distractions.  Self-presentation to a camera is restricting and unnatural. It’s more or less like holding up a mirror to ourselves as we speak.  And most of us will do better not studying ourselves while we try to brainstorm ways to save the world.

Comments: Woodward@tcnj.edu

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2400 Times and Counting

 

Robert La Follette at an Illinois Chautauqua meeting, 1905  Wikipedia.org
      Robert La Follette at an Illinois Chautauqua                     meeting, 1905                            Wikipedia.org

Sometimes there is simply no good alternative to a lecture that inspires discussion of a complicated idea. 

These days the lecture as a form of communication doesn’t get much love.  The idea of an extended presentation to an audience who should want to know more usually engenders greater enthusiasm in the presenter than the intended recipients. The speaker is almost always in the thrall of their specialty.  But these days auditors are easily unfocused and distracted: often ill-prepared to sustain their attention and set aside their electronic umbilicals.

And then there are weak talkers. In our times if a dramatist wants to paint a picture of an old pedant practically dead on his feet, she can do no better than put him in front of a class mumbling on about some disciplinary canon.  My favorite is an ancient fossil of a teacher in the film Young Sherlock Holmes (1985) prattling on to his young charges who have more important things on their minds.

Educational styles favored in our times emphasize experiential learning which, roughly translated, means learning by doing.  That, along with our visual bias for the presentation of all forms of information (u-tube clips, PowerPoints, iPads and  Smart Boards), works against finding satisfaction in the cumulative power of a well-conceived lecture.

Temple Grandin at a TED Talk, 2010      Wikipedia.org
Temple Grandin at a TED Talk, 2010    Wikipedia.org

Perhaps its my training as a rhetorician, but I retain a lot of faith in a coherent talk as an effective means to both convey ideas, and perform the necessary enthusiasm for them. There is no better alternative to a call for change issued by a preacher or a public intellectual, or an invitation from an academic to greater understanding of a complicated but revelatory idea.  If we’ve been lucky, we can can recall at least a few times when we were hooked into the love of a subject by a passionate talker.  Ideas that may be dead on the page can come to life if they are embodied.

As a form, the lecture is also a meeting of minds in the same space that makes possible the kind of interactivity that often attributed to digital media, but often absent.  I recall a master- teacher biologist in my first year at Colorado State University.  He was a mesmerizing presence, at once amplifying complex ideas while giving them importance with real-world applications.  His lectures on DNA were built around an accumulating swirl of drawings created as he spoke.  The blackboard became a riot of color as he used various colors of chalk to fill in essential details of the Double Helix. His effort and interest were contagious. I also remember another professor at Cal State-Sacramento who could turn a single class period into an intellectual adventure. His lectures and questions seemed to owe something to the kinds of performances we were seeing at the time from gifted actors like Paul Schofield and Michael Caine. This teacher had all the theatrical tools he needed:  a resonant voice, an animated face, and the kind of conversational spontaneity that belied what I’m sure was careful preparation.

In truth, many of us still love good lectures. TED Talks, podcasts, the popularity of massed online courses–in addition to packaged lectures on disk offered by master-teachers–indicate a desire to be the willing captive of an effective presenter.  I agree with Molly Worthen, who recently noted in the New York Times that lectures teach the kind of disciplined communication practices we all need: the twin abilities to pay attention and to actively listen.1  Those who have mastered these skills know the rewards.

What makes a good presentation?  What talents brought millions of Americans out on a snowy Saturday night 100 years ago to hear a speaker at their local Chautauqua?  There’s no formula, but it seems clear that the best presentations allow us to see or understand the familiar with new and deepened sensibilities. They add a greater depth of understanding than we could discover on our own.

My guess is that I’ve lectured to students perhaps 2400 times over the course of a long career. My presentations are usually presented to groups of 25 students at a time: a better setting by any measure than a mass audience of a thousand or more.  Sometimes the presentations go badly, though I’d like to think less frequently these days. And sometimes I flatter myself to believe that I made an 80-minute period –the standard on our campus–fly by.  To be sure, that length is too long by at least 20 minutes. Indeed, a session that misfires in so sprawling a period can make it seem like the clock has simply stopped.  A single session that wastes 80 minutes can be multiplied times the 25 members of a course, totaling 33 wasted hours. Knowledge of those stakes puts a significant amount of pressure on any conscientious instructor.  I think I know how actors feel when they are about to step on stage.

Even so, a presenter on fire with their subject is a sight to behold.  Although the TED Talks format only gives most of its speakers little more than 18 minutes, you can feel the growing momentum when one of them has taken flight with a room of rapt listeners close behind.

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1Molly Worthen, Lecture Me. Really.   New York Times, October 18, 2015, Sunday Review, p. 1

Comments Woodward@tcnj.edu