Category Archives: Problem Practices

Communication behavior or analysis that is often counter-productive

Words That Wound

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It turns out that we are all poets of the dark side: we can muster an entire string of devil terms to deflate a person, without ever resorting to a dictionary or thesaurus.

We all know the childhood aphorism that “sticks and stones may break my bones but words will never hurt me.”  It sells itself as a shield against verbal assaults that kids must sometimes endure. And now, it seems, we can include presidential candidates as well.  But it’s so wrong. The language of personal attack can be devastating. We are selling language short if we dismiss its power to inflict psychic pain.

Perhaps a third of the ordinary language we use every day includes nouns, verbs and adjectives that can be chosen to praise or blame.  I think of myself as a “scholar” and an “educator.”  But perhaps to some of my students I’m a “windbag” or a “pedant.”  The first two words are of the type known as”God terms,” expressions that not only name, but also judge positively.  The second two are “devil terms,” renaming and judging downward.  Naming upward with God terms naturally binds us together and suggests a certain amount of empathy. Though we sometimes do it for the wrong reasons, praise is often a small act of grace, as when we describe someone we work with everyday as a “smart” and a “major asset” to the organization.

But it turns out that we are all poets of the dark side: we can muster an entire string of devil terms to deflate a person or their actions without ever resorting to a dictionary or thesaurus. In recent years I’ve witnessed a grandmother thoughtlessly calling her daughter a “bad” mother for seeking a medical solution that would improve a grandchild’s hearing.  We’ve also seen a presidential candidate calling a competitor “weak” and “low energy:” a news anchor calling their opposite at a competing network “savage” and “vindictive.”  We are supremely equipped to throw the weight of our judgment around with the abandon of a professional wrestler.

This pattern which has always been a part of private communication has increasingly bled into our public life.  A New York Times listing of public insults from Donald Trump includes a lot of language about other individuals not typically heard in the remarks of a presidential aspirant:  “Hypocrite” (Bill Clinton), “dumb as a rock” (Glenn Beck), “a total embarrassment” (Jeb Bush), “totally incompetent” (Hillary Clinton), “a crude dope” (former Philadelphia Mayor Michael Nutter), “very stupid” (the current administration), and so on.1 To be sure, the wounded are often quick to respond in kind.  And so, as the popular phrase goes, “our rhetoric escalates” or, more accurately, devolves.

Some individuals function so commonly in this mode that it seems apparent that this kind of rhetoric originates from some unmet needs: perhaps a defensive urge to strike first in order to ward off comments about one’s own vulnerabilities.  A rapid barrage of judgments seems to represent a line in the sand, a warning of a person’s willingness to strike back. This is obviously the realm of the bully whose vulnerabilities are hidden behind the identity of a rhetorical pugilist. Not only does this political season feature some of these folks as potential political and moral leaders, but most of us have had to learn to cope with this kind verbal aggression in other parts of our lives. And then there are the genuine human horrors portrayed in film saga’s like David Mamet’s Glengarry, Glen Ross  (1992) or  Armando Iannucci’s In the Loop (2009).  As in life, some of the characters’ taste for toxic put-downs turns out to be surprisingly moralizing, helping us learn to cherish relations that show more civility.

The hectoring and intimidation of sharp verbal rebukes is often its own reward for the impaired person who depends on them. In addition, an observation that marks another as a “fool,” or “worthless” offers a shooting gallery that can draw audiences to witness the guilty pleasures of a rhetorical take-down. In the age of the troll these diatribes are  issued with the relentless frequency of machine guns emptying out their lethal contents.  When writers talk about the “coarser culture” than the one their parents knew, this kind of vituperative rhetoric is often what they mean.

The problem readily suggests its own solution: It is sometimes better so say nothing than to toss out a harsh judgment about another that will hurt more than help. It’s also good to remember that such language is often seen as self-reflexive; many understand it as better describing the source rather than the target.

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1Jasmine Lee and Kevin Quealy, “People, Places and Things Insulted by Donald Trump,” New York Times, January 31, 2016, Week in Review, p. 4.

Comments: woodward@tcnj.edu

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News Inversions: Sound and Fury Signifying Nothing

crime sceneThe more media coverage a crime story gets, the less likely that its crime category represents a serious threat to other citizens. 

A few years ago political communication scholar Doris Graber published a study of crime news in the city of Chicago. At the time her focus was on the reporting of the Chicago Tribune (Mass Media and American Politics, 1993).  But almost any major news outlet in any region would have probably yielded the same eye-opening results. She found what most of us sense but too easily forget:  The more media coverage a crime story gets, the less likely it is a crime category that represents a serious threat to other citizens. There is an inverse correlation between space and time given to a crime story and the frequency of that kind of crime in a city.  In her study the most reported category was murder, which in 1991 was 0.3 percent (925) of all the crimes documented in the city’s Uniform Crime Report.  But in the Tribune murders got 64% of the coverage. That added up to a lot of column inches. The same was true for assaults.  By comparison, more common crimes like theft got comparatively little coverage.

I doubt the passage of time and the presence of online media have changed this equation. By definition, news is the unusual. Think of CNN’s current preoccupation with global terrorism.  It is both a serious problem and seriously over-covered, at least in relation of other pressing world concerns. According to the Global Research Center we are about four times more likely to be struck by lightning than a terrorist attack.

There can be exceptions to this pattern, but it’s common because it is so easy to convert a single example into a rule. Our brains are hardwired to want to generalize to the whole from a few specific cases.  Rhetorically, this is the function of a synecdoche, a fancy word for the straightforward idea that we like to use a single case to stand for the whole. It’s one of the most efficient rhetorical tropes a news organization can employ. Using it one might conclude that the 1999 actions of mass murderers Eric Harris and Dylan Klebold at Columbine High School in Colorado point to what is ostensibly “wrong” with kids raised these days in the United States.  But perhaps there is no emerging pattern at all.

The truth is that seriously deviant actors engage in acts of unknowable causality, following tenuous strings of suppositions usually known only to them.

As with Columbine, there are always an abundance of experts ready to take the bait of television notoriety to speculate on what an event like this “means” to the nation. Most commentators cannot resist the synecdoche. It makes the world simpler. It makes for good television. And it saves the expert from the potentially embarrassing but intellectually honest assessment that a given case, even a mass murder, is perhaps significant of nothing. The truth is that seriously deviant individuals engage in acts of unknowable causality, following tenuous strings of suppositions known only to them. But to actually say that is to leave the third act of a traumatic episode unwritten.  And so we write social significance scripts based on mostly unrepresentative cases.

This explains the perpetual panic mode of the 24/7 “Breaking News” cycle. Everything covered is urgent. Everything represents an early warning of a bigger and ominous trend.

How do we counteract this compulsion to find meaning and and at the same time maintain our own sense of equilibrium?

Step back. Tune out. The world is not ending. The awful events documented and reported on a given day frequently make sense only as single aberrations.

More specifically, limit you time and your children spend in the presence of television news reporting. This is especially important for the nation’s population of seniors, who typically gorge themselves on video news.  We have solid evidence that, like most of us, older Americans generally over-estimate how dangerous their community and the world really is.

Comments: Woodward@tcnj.edu